Urban card



If you often use public transport, you need to think about getting a long-term ticket. However, it doesnt come in a paper form, but in an electronic one – coded on a plastic card (here you can check types and prices of tickets []. It is more convenient than traditional ticket – easy to use, transaction security is guaranteed and if you lose it, the ticket can be reclaimed.

How to get URBANCARD?

You can do it either electronically or in person. Here you can apply via internet [] and here you can find a form to print and present in person in a Customer Service Center [].

Also, a small current photo (2.5 x 3 cm) must be enclosed (there is a possibility to take it at the Customer Service Center).

Where to collect my URBANCARD?

The card may only be collected in person at the Customer Service Centre or Customer Service Desks after 5 working days from the application submission date.

Customer service center

Here you can submit your URBANCARD application, collect your card, buy tickets, lodge a complaint or report a lost or stolen card.

Grabiszyńska 9, entrance from ul. Piłsudskiego (at pl. Legionów)

Mon-Fri: 8.00-18.00), telephone No. 71 341 12 00

Customer service points

Here you can submit your URBANCARD application, collect your card and buy tickets.

  • Wrocław, st. Trzebnicka 31 – Mon-Fri 07.00 – 15.00
  • Wrocław, st. Joannitów 13 every day 6.00 – 22.00
  • Wrocław, Sienkiewicza /Piastowska square Mon – Sat 10.00-18.00


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